TERMS OF USE

Welcome to Golonger. These terms of use (“Terms” or “Agreement”) constitute a legally binding agreement between you and Golonger (the “Company”) regarding your use of the Golonger mobile app for guided pelvic floor exercises (the “App”), along with any related documentation and services (together, the “Platforms”).

Access to and use of the Platforms is expressly conditioned upon acceptance of these Terms and our Privacy Policy. By accessing or using the Platforms, you acknowledge that you accept and agree to be bound by these Terms and the Privacy Policy.

IF YOU DO NOT AGREE TO THESE TERMS AND THE PRIVACY POLICY, YOU MAY NOT ACCESS OR USE THE PLATFORMS.

Golonger helps you build pelvic floor strength, flexibility, and control through short, guided daily sessions. Access to core functionality requires an active subscription.

In return for your agreeing to comply with these Terms, you may:

• download the App onto a device and view, use, and display the App on the device for your personal, non-commercial purposes only; and
• receive updates to the software code of the App through the store from which you downloaded it.

Your right to use the App is personal to you; you may not otherwise transfer the App to anyone else for any reason. If you sell or give away a device on which the App is installed, you must remove the App from it first. The App may require an updated operating system to function correctly, and you are responsible for all of your activity in connection with the Platforms and for complying with all applicable laws and regulations.

You may only use the App for its intended purpose. Any misuse, including attempts to bypass or manipulate its features, is prohibited.

You are not required to create an account to use Golonger. We do not offer user registration or login, and we do not collect or store personal data like your name or email address on our own servers.

Your exercise history, progress, and preferences are stored locally on your device only. Uninstalling the App permanently deletes this locally stored data, and it cannot be restored.

The App is free to download, but a paid subscription is required to access key features. We may offer a free trial period. Unless you cancel at least 24 hours before the end of the trial, you will be automatically charged the price indicated on the payment screen for the chosen subscription period. The subscription renews automatically for the same period unless cancelled.

Payments are processed by the app store from which you downloaded the App (Apple App Store or Google Play), with subscription management handled via RevenueCat. Payment will be charged to the payment method linked to your store account at confirmation of purchase, or after the end of the trial period.

Refunds: all purchases are final. We do not offer refunds, except as required by applicable law or the store's own policies. If you purchased through the App Store or Google Play, refund requests must be submitted directly to the respective store.

Disputes: if a payment is declined, charged back, or rejected, this will be considered a breach of your payment obligations and your use of the Platforms may be automatically disabled or terminated. We encourage you to contact our support team before submitting any dispute or reversal of payment.

Note that uninstalling the App does not stop a subscription automatically — you must cancel the automatic renewal in your app store account settings to avoid being charged.

We use trusted third-party providers to operate the App. Payment and subscription data and anonymized analytics are processed by these providers according to their own privacy practices — never sold or shared for advertising:

• RevenueCat — subscription handling, purchase validation, and entitlement management.
• PostHog (Cloud) — anonymized product analytics related to app usage and behavior.
• Apple App Store & Google Play — payments, purchase history, and store-provided diagnostics.

No personally identifiable information is stored on our own external servers, as we operate none. Data is never sold or shared with third parties for advertising.

Unless you have requested and received our prior written consent, or unless expressly permitted in these Terms, you must not:

• use the App for any unlawful or unintended purpose;
• reverse engineer, decompile, or disassemble the Platforms, tamper with, or attempt to circumvent its core functions, except to the extent permitted by applicable law;
• distribute, sublicense, sell, rent, lease, or otherwise transfer the Platforms or your right to use them;
• use any robot, spider, or other automated device to access the Platforms or copy any material;
• publish or upload any unlawful, harmful, defamatory, obscene, or otherwise objectionable content, or content that violates the rights of third parties;
• remove, modify, or obscure any copyright, trademark, or other proprietary notices belonging to us or third parties; or
• exploit bugs or errors in the App, or do anything that may cause damage to the Platforms.

We reserve the right to restrict access if the App is used in ways that violate these Terms or compromise its functionality.

We grant you a personal, revocable, non-transferable, non-sublicensable, and non-exclusive right and license to access and use the Platforms, provided that you do not copy, store, modify, distribute, reverse engineer, or otherwise attempt to discover any source code, except where permitted by applicable law. Your use of the Platforms is limited to your personal, non-commercial use.

All rights, title, and interest in and to the Platforms - including text, images, audio, video, software, code, visual interfaces, graphics, and design - are exclusively reserved by the Company. Any use of our software, title, trade name, trademark, service mark, logo, or domain name requires prior written permission from the Company.

Golonger is a sexual health and wellness app intended for adults aged 18 and older. It is not directed at children, and we do not knowingly collect personal data from children under the age of 13. If we learn that we have inadvertently gathered such data, we will take reasonable measures to promptly erase it.

Parents and guardians are responsible for supervising any use by minors.

The App is intended for general wellness purposes only. It does not provide medical advice, diagnosis, or treatment. All training plans are educational and inspirational in nature and are not a substitute for professional medical or therapeutic advice.

Always consult a qualified healthcare professional regarding any medical condition or before starting a new exercise program. If you experience pain or discomfort, stop and seek medical advice.

THE PLATFORMS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED, SAVE TO THE EXTENT REQUIRED BY LAW. WE DO NOT WARRANT THAT THE PLATFORMS WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED, OR THAT THE RESULTS OF USING THE PLATFORMS WILL MEET YOUR REQUIREMENTS. YOUR USE OF THE PLATFORMS IS SOLELY AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM THE USE OR MISUSE OF THE PLATFORMS, INCLUDING LOSS OF USE, PROFITS, OR DATA, REGARDLESS OF WHETHER THE CLAIM IS BASED ON CONTRACT, TORT, EQUITY, OR OTHER LEGAL THEORIES. THE TOTAL LIABILITY OF THE COMPANY UNDER THESE TERMS OR RELATED TO THE USE OF THE PLATFORMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU FOR THE PLATFORMS, OR ONE HUNDRED DOLLARS ($100) IF NO PAYMENT OBLIGATIONS EXIST. THIS AGREEMENT DOES NOT INTEND TO EXCLUDE OR LIMIT OUR LIABILITY WHERE IT WOULD BE UNLAWFUL TO DO SO.

To the extent permitted by applicable law, you will indemnify, defend, and hold us and our subsidiaries, affiliates, officers, agents, employees, and partners harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use or misuse of the Platforms, your violation of these Terms, your violation of applicable law, or your violation of the rights of any third party.

All data processed in connection with your use of the Platforms is handled following our Privacy Policy. We do not require accounts and store no personal data on our own servers; subscription and anonymized analytics data is processed only by the third-party providers described in that policy.

If you have any concerns regarding the Platforms, please contact us at hello@golonger.app. We do not guarantee that access to the Platforms will always be available or uninterrupted.

From time to time, we may automatically update the Platforms to improve performance, enhance functionality, reflect changes to the operating system, or address security issues. Such updates may cause temporary interruptions. We do not guarantee proper performance and full functionality if you turn off automatic updates.

We may update these Terms from time to time as a result of a change in applicable law or our business, where necessary for the provision of the Platforms, or as a result of any improvements to the Platforms. If we make changes, we will update the “Effective as of” date at the top of this page. Continued use of the App after changes go into effect constitutes your acceptance of the revised Terms.

These Terms apply from when you start to use the Platforms and remain in full force and effect while you use them until terminated. We may terminate or suspend your use of the Platforms immediately by written notice if we consider that you have used the Platforms in violation of these Terms, if we decide to withdraw the Platforms, or if required by law.

You can terminate these Terms by ceasing to use the Platforms. If you purchased a subscription, you should also cancel it directly in your app store account settings. Note that uninstalling the App does not stop a subscription automatically - you must cancel the automatic renewal to avoid being charged.

If you are a consumer based in the EEA or Switzerland, you may have a legal right to withdraw from contracts for online purchases of services. When you purchase digital content online, you agree that it is available to you immediately, and because of this, your right of withdrawal may be lost once the content is delivered. The withdrawal period expires 14 days after the day on which you entered into the contract. To exercise your right of withdrawal, send an unequivocal statement of your intention to withdraw to hello@golonger.app.

These Terms are governed by the laws of England and Wales, excluding its rules on conflicts of law. If you are a resident of any European country, Switzerland, Norway, or Iceland, the governing law and forum shall be the laws of your usual place of residence. Nothing in these Terms affects the protection granted to you by the mandatory consumer protection laws of your country of residence.

If any provision of these Terms is found to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to affect the intent of these Terms, and the remainder of these Terms shall continue in full force and effect. No one other than a party to these Terms has any right to enforce any provision thereof. We may transfer our rights and obligations under these Terms to another company; we will always tell you in writing if this happens.

If you have any questions about these Terms, please contact us at: hello@golonger.app